ACES. Achieving Customer Experience Superiority

Bringing measurement to the process of delivering a powerful customer experience…

Welcome to Jagged Peak's ACES website. We developed the ACES model to measure the customer experience delivered by quantifying the performance of order taking and fulfillment processes and the enterprise applications supporting them. Our ACES model is a highly effective tool we use ourselves. It was forged from our experience in working with clients for more than 18 years and was crafted over time using real data as we measured operational performance and the service our clients deilvered to their customers. MORE

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